Booking & Cancellation Policy

Version: 2.0

Effective Date: 3rd February 2026

Last Updated: 3rd February 2026

1. Company Information

Revamont AG
Bahnhofstrasse 21
6300 Zug, Switzerland

Registration number: CHE-149.873.030

Email: reservations@revamont.com

Phone: +41 79 239 89 98

2. Booking Process Overview

For consistency, all timeframes in this section are expressed relative to key milestones:

• References such as “180+ days”, 90-170 days”, and 30 days” mean days before the confirmed departure.

2.1 Phase 1: Initial Consultation (180+ days)

Discovery Call (Complimentary 30-45 minutes)

• Travel vision assessment and destination exploration

• Budget framework discussion and expectation alignment

• Travel style preferences and special requirements review

• Preliminary itinerary concepts and timeline establishment

• Introduction to Revamont's bespoke travel philosophy

Post-Consultation Deliverables (within 72 hours after initial consultation):

• Customised travel proposal with high-level itinerary outline

• Investment and payment schedule

2.2 Phase 2: Design & Commitment (90-179 days)

Design Phase

• Detailed itinerary development with daily activities

• Accommodation curation and dining reservations

• Transportation coordination and special access arrangements

• Final investment confirmation and contract preparation

Commitment Requirements:

• Signed travel agreement and terms acceptance

• Initial deposit payment (50% of total investment), minimum 120 days before departure

• Completed traveller information forms

• Travel insurance procurement confirmation

2.3 Phase 3: Refinement & Preparation (60-89 days)

Confirmation and final adjustments

• Progress payment (30% of total investment), minimum 90 days before departure

• Final activity confirmations and timing adjustments

• Special dietary requirements and accessibility arrangements

• Cultural briefings and travel preparation consultations

• Emergency contact establishment and communication protocols

2.4 Phase 4: Final Preparation (0-59 days)

• Final payment (20% of total investment), minimum 30 days before departure

• Dedicated Experience Host contacts

• Emergency response protocols

3. Payment Schedule

3.1 Payment Schedule

Initial Consultation Deposit: CHF 500

• Applied toward final investment upon booking confirmation

• Non-refundable commitment to design process

• Includes preliminary research and proposal development

Primary Payment Milestones:

• 50% Deposit: Due upon contract signing (minimum 120 days before departure)

• 30% Progress Payment: Due 90 days before departure

• 20% Final Payment: Due 30 days before departure

Payment confirmation to be sent to Revamont AG

4. Comprehensive Cancellation Framework

4.1 Cancellation Timeline & Consequences

180+ Days Before Departure:

• Option to transfer booking to alternate dates within 12 months

• Forfeiture of CHF 500 consultation deposit

90-179 Days Before Departure:

• All non-refundable cost deducted from payments made

• Thereafter, 85% Travel Credit (12-month validity) OR 75% cash refund

• No date transfer options

• Consultation deposit forfeited

60-89 Days Before Departure:

• All non-refundable cost deducted from payments made

• Thereafter, 50% Travel Credit (12-month validity) OR 25% cash refund

• Priority waitlist status for similar future experiences

0-59 Days Before Departure:

• All non-refundable cost deducted from payments made

• Thereafter, 25% Travel Credit (12-month validity)

• No rebooking priority or transfer options

4.2 During travel experience:

• No refund on any customer changes to the itinerary

• Bad weather alternatives are available at similar value to the itinerary

• Activities added to the itinerary need to be paid by the customer

• Any consumption over and above the itinerary need to be covered by the customer

• Tips, personal purchases and laundry are not included in the package price

• No refund due to early departure

5. Special Circumstances Protocol

5.1 Medical Emergency Provisions:

• Physician-documented medical emergencies qualify for enhanced credits

• All non-refundable cost deducted from payments made

• Thereafter, 85% Travel Credit with 12-month validity

• One-time date transfer option within 12 months

5.2 Force Majeure Events:

• Natural disasters, political instability, or government travel restrictions

• All non-refundable cost deducted from payments made

• Thereafter, 100% Travel Credit with 12-month validity

• No administrative fees applied

• Priority rebooking when conditions normalise

5.3 Family Emergency Exceptions:

• Death or critical illness of immediate family member

• All non-refundable cost deducted from payments made

• Thereafter, 85% Travel Credit with 12-month validity

• Documentation required within 30 days

• One complimentary itinerary consultation for rebooking

6. Terms & Conditions

6.1 Booking Requirements

• All travellers must be 18+ or accompanied by legal guardian

• Valid passport required with 6+ months remaining validity

• Travel insurance mandatory (minimum $100,000 medical coverage)

• Clients responsible for self-assessing fitness and suitability for all planned activities based on provided itinerary descriptions

• Clients responsible for reviewing restaurant menus shared pre-departure and can request itinerary change or communicating dietary needs directly with venues or Experience Host

6.2 Customer Self-Assessment Model

Customer Self-Assessment Model - By booking with Revamont, you acknowledge and agree:

• Revamont does NOT collect health information, medical conditions, dietary requirements, or food allergies

• You are solely responsible for self-assessing your fitness and suitability for all planned activities

• Detailed itineraries with difficulty ratings, physical requirements, and altitude information will be provided for your assessment

• Complete restaurant menus will be shared 30+ days before departure for your dietary review

• You may request itinerary modifications or communicate dietary needs during itinerary creation, directly with restaurants or your Experience Host during the experience

• You assume all responsibility for determining your fitness to participate

• Emergency contact information (name and phone number only) is collected for safety purposes

This approach respects your privacy while empowering you to make informed decisions about your participation.

6.3 Payment Terms

• All payments processed via secure ACH or wire transfer

• Credit card payments subject to 3.5% processing fee

• International payments may incur additional banking fees

• Payment schedule modifications require written approval

6.4 Modification Policy

Itinerary Changes:

• Modifications 60-89 days prior: CHF 500 administrative fee + cost differential

• Modifications 30-59 days prior: CHF 1,000 administrative fee + cost differential

• Modifications within 30 days: CHF 1,500 administrative fee + cost differential (Subject to vendor availability)

Traveller Changes:

• Name changes permitted 60+ days prior (CHF 250 fee)

• Additional travellers subject to accommodation and activity availability

• Traveller reductions follow standard cancellation policy

Weather-Related Flexibility Policy:

• If weather conditions make planned activities unsafe or impossible for more than 50% of a day's programme, we will provide alternative indoor cultural, culinary or wellness experiences of equivalent value

• No refunds for weather-related activity modifications

• Our Experience Host will work to reschedule activities within the programme dates where possible

6.5 Liability & Protection

Revamont Responsibilities:

• Coordination of all confirmed services and experiences

• 24/7 emergency support during travel period

• Quality assurance of all vetted vendors and partners

• Transparent communication regarding any service disruptions

Traveller Responsibilities:

• Adherence to payment schedule and communication requirements

• Compliance with destination health and safety protocols

• Respectful engagement with local communities and customs

• Immediate notification of any travel disruptions or emergencies

Dispute Resolution

• All disputes subject to mediation before legal proceedings

• Governing law: Zug, Switzerland jurisdiction

• Maximum liability limited to total trip investment paid

• Resolution timeframe: 60 days from initial dispute filing

7. Document Hierarchy Clause

This document is governed by and should be read in conjunction with our complete Terms & Conditions. Order of Precedence: In the event of any conflict between documents, the following order applies: (1) Terms & Conditions, (2) Booking & Cancellation Policy, (3) Privacy Policy. However, for all data protection matters, the Privacy Policy takes precedence.

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