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Privacy Policy

Effective Date: 15th October 2025

Last Updated: 15th October 2025

1. Company Information

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Revamont AG
Bahnhofstrasse 21
6300 Zug, Switzerland

Email: info@revamont.com​

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2. Data Controller and Contact​

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Revamont AG ("we," "us," "our") is committed to protecting the privacy and personal data of our clients.

This Privacy Policy explains how we collect, use, store, and protect your personal information in

accordance with:

  • Swiss Federal Act on Data Protection (FADP)

  • EU General Data Protection Regulation (GDPR)

  • Applicable data protection laws in Asian jurisdictions where our clients reside

 

By booking an experience with Revamont or using our services, you acknowledge that you have read

and understood this Privacy Policy.

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3. Data Controller

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Revamont AG acts as the data controller for personal information collected through our services. For data

protection inquiries, contact:

Data Protection Officer

Email: info@revamont.com

Address: Bahnhofstrasse 21, 6300 Zug, Switzerland

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3. Information We Collect

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3.1 Information You Provide Directly

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During initial consultation:

  • Name and contact information (email, phone, address)

  • Travel preferences and interests

  • Budget framework information

  • Preliminary destination preferences

  • Travel style and group composition

 

During booking:

  • Full legal names of all travellers (as per passport)

  • Date of birth and nationality

  • Passport details (number, issue/expiry dates)

  • Emergency contact information

  • Payment information (bank details, card information)

 

Travel requirements:

  • Health conditions and medical requirements

  • Dietary restrictions and food allergies

  • Accessibility requirements

  • Special requests or preferences

  • Travel insurance details

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3.2 Information Collected Automatically

When you visit our website, we automatically collect:

  • IP address and location data

  • Browser type and version

  • Device information

  • Pages visited and time spent

  • Referring website

  • Date and time of access

 

3.3 Communications

We keep records of:

  • Email correspondence

  • Phone call logs

  • Chat conversations

  • Client portal access logs

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4. Legal Basis for Processing Your Data

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Under GDPR and Swiss law, we process your personal data based on:

Contract Performance: Processing necessary to deliver our travel services and fulfil our agreement with you.

 

Consent: Where you have given explicit consent for specific activities (e.g., marketing communications, photography use).

Legitimate Interests:

  • Improving our services and customer experience

  • Fraud prevention and security

  • Business analytics and operational efficiency

 

Legal Obligations: Compliance with Swiss, EU, and international travel regulations, including financial record-keeping requirements.

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5. How We Use Your Information

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5.1 Service Delivery

We use your information to:

  • Respond to enquiries and consultation requests

  • Create customised travel proposals and itineraries

  • Book accommodations, activities, and transportation

  • Coordinate with vendors and service providers

  • Provide Experience Host support during your journey

  • Process payments and manage financial transactions

  • Handle cancellations, modifications, and refunds

 

5.2 Communication

We communicate with you to:

  • Send booking confirmations and travel documents

  • Provide pre-travel briefings and cultural guidance

  • Offer emergency support and travel updates

  • Request post-travel feedback

  • Send service-related notifications

 

5.3 Marketing (With Your Consent)

With your permission, we may:

  • Send promotional materials about future experiences

  • Share travel inspiration and destination highlights

  • Invite you to exclusive events

  • Conduct customer satisfaction surveys

You can opt-out of marketing communications at any time by clicking "unsubscribe" in our emails or contacting info@revamont.com

 

5.4 Legal and Safety

We process data to:

  • Comply with legal and regulatory requirements

  • Ensure traveller safety and security

  • Process insurance claims when necessary

  • Respond to legal requests from authorities

 

5.5 Website and Service Improvement

We analyse data to:

  • Improve website functionality and user experience

  • Develop new travel experiences

  • Enhance service quality

  • Conduct internal research and analytics

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6. Who We Share Your Information With

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We share your personal information only when necessary and with appropriate safeguards.

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6.1 Travel Service Providers

To deliver your experience, we share relevant information with:

  • Hotels and accommodation providers

  • Activity operators and tour guides

  • Transportation companies and drivers

  • Restaurants and dining establishments

  • Insurance companies (for verification purposes only)

 

6.2 Business Service Providers

We work with trusted partners who support our operations:

  • Payment processors and banking institutions

  • IT service providers and cloud storage (secure, encrypted systems)

  • Customer relationship management platforms

  • Communication and email service providers

  • Website hosting and analytics services

 

6.3 Legal Requirements

We may disclose information when legally required to:

  • Government authorities and regulatory bodies

  • Law enforcement agencies

  • Courts and legal advisors

  • Compliance with court orders or legal processes

 

6.4 Our Principles for Data Sharing

  • Minimum Necessary: We share only the information required for the specific purpose

  • Contractual Protection: All third parties are bound by strict confidentiality agreements

  • Purpose Limitation: Data is shared only for specified, legitimate purposes

  • No Commercial Sale: We never sell your personal data to third parties for marketing purposes

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7. International Data Transfers

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Your personal data may be transferred to and processed in countries outside Switzerland and the EU, including:

  • Service providers in destination countries

  • Cloud storage facilities

  • Vendors operating internationally

 

When transferring data internationally, we ensure adequate protection through:

  • EU Standard Contractual Clauses

  • Adequacy decisions (Switzerland is recognised by the EU as providing adequate protection)

  • Your explicit consent for transfers to countries without adequacy decisions

  • Other appropriate safeguards as required by law

 

8. How Long We Keep Your Data

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8.1 Retention Periods

Active client data:

  • During booking process and travel: Full retention

  • Post-travel: 24 months for service quality, support, and feedback

 

Financial records:

  • Payment information: 10 years (Swiss legal requirement)

  • Tax-related documents: 10 years

 

Marketing data:

  • Until you withdraw consent or 3 years of inactivity, whichever comes first

 

Legal claims:

  • Extended retention if legal proceedings are pending or reasonably anticipated

 

8.2 Deletion

We will delete or anonymise your data when:

  • The purpose for which it was collected has been fulfilled

  • You request deletion (subject to legal obligations)

  • Legal retention periods have expired

 

9. Your Privacy Rights

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You have important rights regarding your personal data. These rights may vary depending on your location.

 

9.1 Rights Under Swiss and EU Law

  • Right to Access: Request copies of the personal data we hold about you.

  • Right to Rectification: Correct inaccurate or incomplete information.

  • Right to Erasure ("Right to be Forgotten"): Request deletion of your data, subject to legal limitations (e.g., financial records we must retain).

  • Right to Restriction: Limit how we process your data in certain circumstances.

  • Right to Data Portability: Receive your data in a structured, machine-readable format.

  • Right to Object: Object to processing based on legitimate interests or for marketing purposes.

  • Right to Withdraw Consent: Withdraw previously given consent at any time (this does not affect the lawfulness of processing before withdrawal).

  • Right to Lodge a Complaint: File a complaint with the relevant supervisory authority:

 

9.2 How to Exercise Your Rights

To exercise any of these rights, contact us at:

  • Email: info@revamont.com

  • Written request: Revamont AG, Bahnhofstrasse 21, 6300 Zug, Switzerland

 

We will respond to your request:

  • Within 30 days (GDPR requirement)

  • Free of charge for reasonable requests

  • With identity verification for security purposes

 

10. Data Security

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We take the security of your personal data seriously and implement robust measures to protect it.

 

10.1 Technical Measures

  • Encryption: SSL/TLS encryption for all data transmission on our website

  • Secure Storage: Encrypted databases and secure cloud storage

  • Access Controls: Role-based access with multi-factor authentication

  • Regular Audits: Security assessments and vulnerability testing

  • Firewalls and Intrusion Detection: Protection against unauthorised access

 

10.2 Organisational Measures

  • Comprehensive employee training on data protection

  • Confidentiality agreements with all staff and vendors

  • Clear incident response procedures

  • Regular policy reviews and updates

  • Limited access to personal data on a need-to-know basis

 

10.3 Data Breach Protocol

In the unlikely event of a data breach affecting your personal data:

  • We will notify you within 72 hours (GDPR requirement)

  • Supervisory authorities will be notified as required by law

  • We will document the incident and implement remedial measures immediately

  • We will provide guidance on steps you can take to protect yourself

 

11. Cookies and Tracking Technologies

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11.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience.

 

11.2 Types of Cookies We Use

Essential Cookies (Always Active): Required for website functionality, security, and basic features. These cannot be disabled.

 

Analytical/Performance Cookies (Optional): Help us understand how visitors use our website so we can improve it. These collect anonymous, aggregated data.

 

Marketing Cookies (Optional): Allow us to show you relevant content and measure the effectiveness of our campaigns. Used only with your consent.

 

11.3 Managing Cookies

You can control cookies through:

  • Our cookie consent banner when you first visit our website

  • Browser settings to block or delete cookies (note: this may affect website functionality)

  • Opt-out tools for specific tracking technologies

 

For more information, visit: www.aboutcookies.org or www.allaboutcookies.org

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12. Photography and Marketing Consent

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12.1 Use of Photographs and Videos

During your experience, Revamont may take photographs or videos for:

  • Marketing and promotional materials

  • Website content and testimonials

  • Social media posts

  • Internal training and quality improvement

 

12.2 Your Control

You always have the right to opt-out:

  • Indicate your preference during the booking process

  • Email us at info@revamont.com

  • Inform your Experience Host during your journey

 

If you've previously consented but change your mind, we will remove published materials containing your likeness within a reasonable timeframe.

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13. Children's Privacy

Revamont experiences are designed for adults aged 18 and over, or children accompanied by a legal guardian.

 

We do not knowingly collect personal data from individuals under 18 without parental or guardian consent.

 

If you believe we have inadvertently collected information from a minor without proper consent, please contact us immediately at info@revamont.com, and we will delete it promptly.

 

14. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms and partner sites.

Please note:

  • We are not responsible for the privacy practices of third-party websites

  • This Privacy Policy applies only to information collected by Revamont

  • We recommend reviewing the privacy policies of any third-party sites you visit

 

15. Changes to This Privacy Policy

 

15.1 Updates

We may update this Privacy Policy from time to time to reflect:

  • Changes in legal requirements

  • New services or business practices

  • Enhanced privacy protections

  • Feedback from clients and regulators

 

15.2 Notification

Significant changes: We will notify active clients directly by email and post a prominent notice on our website.

Minor updates: Posted on our website with an updated "Last Updated" date at the top of this policy.

Your continued use of our website or services after changes constitutes acceptance of the updated Privacy Policy.

 

15.3 Review Schedule

We review this Privacy Policy annually. Next scheduled review: 20th September 2026.

 

16. Contact Us

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16.1 General Privacy Enquiries

Email: info@revamont.com
Post: Revamont AG, Bahnhofstrasse 21, 6300 Zug, Switzerland

 

16.2 Data Protection Officer

For specific data protection concerns:
Email: info@revamont.com

 

16.3 Supervisory Authorities

If you're not satisfied with our response to your privacy concern, you can contact:

Switzerland:
Federal Data Protection and Information Commissioner (FDPIC)
Website: www.edoeb.admin.ch

European Union:
Your local data protection authority
Directory: https://edpb.europa.eu/about-edpb/board/members_en

 

17. Language

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This Privacy Policy is provided in English. If translated into other languages for your convenience, the English version prevails in case of any conflict or inconsistency.

 

 

Revamont™ AG – Experiences worth sharing

This privacy policy was last updated on 24th October 2025.

 

By using our website or booking an experience with Revamont, you acknowledge that you have read, understood, and agree to this Privacy Policy.

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