1. Company Information

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Revamont AG
Bahnhofstrasse 21
6300 Zug, Switzerland

Email: reservations@revamont.com​

Phone: +41 79 239 89 98

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2. Booking Process Overview​

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2.1 Phase 1: Initial Consultation (180+ days)

Discovery Call (Complimentary 30-45 minutes)

• Travel vision assessment and destination exploration

• Budget framework discussion and expectation alignment

• Travel style preferences and special requirements review

• Preliminary itinerary concepts and timeline establishment

• Introduction to Revamont's bespoke travel philosophy

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Post-Consultation Deliverables (within 72 hours):

• Customised travel proposal with high-level itinerary outline

• Investment and payment schedule

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2.2 Phase 2: Design & Commitment (90-179 days)

Design Phase

• Detailed itinerary development with daily activities

• Accommodation curation and dining reservations

• Transportation coordination and special access arrangements

• Final investment confirmation and contract preparation

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Commitment Requirements:

• Signed travel agreement and terms acceptance

• Initial deposit payment (50% of total investment), minimum 120 days before departure

• Completed traveller information forms

• Travel insurance procurement confirmation

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2.3 Phase 3: Refinement & Preparation (60-89 days)

Confirmation and final adjustments

• Progress payment (30% of total investment), minimum 90 days before departure

• Final activity confirmations and timing adjustments

• Special dietary requirements and accessibility arrangements

• Cultural briefings and travel preparation consultations

• Emergency contact establishment and communication protocols

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2.4 Phase 4: Final Preparation (0-59 days)

• Final payment (20% of total investment), minimum 30 days before departure

• Dedicated Experience Host contacts

• Emergency response protocols

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3. Payment Schedule

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3.1 Payment Schedule

Initial Consultation Deposit: CHF 500

• Applied toward final investment upon booking confirmation

• Non-refundable commitment to design process

• Includes preliminary research and proposal development

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Primary Payment Milestones:

• 50% Deposit: Due upon contract signing (minimum 120 days before departure)

• 30% Progress Payment: Due 90 days before departure

• 20% Final Payment: Due 30 days before departure

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Payment confirmation to be sent to Revamont AG

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4. Comprehensive Cancellation Framework

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4.1 Cancellation Timeline & Consequences

180+ Days Before Departure:

• Option to transfer booking to alternate dates within 12 months

• Forfeiture of CHF 500 consultation deposit

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90-179 Days Before Departure:

• All non-refundable cost deducted from payments made

• Thereafter, 85% Travel Credit (12-month validity) OR 75% cash refund

• No date transfer options

• Consultation deposit forfeited

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60-89 Days Before Departure:

• All non-refundable cost deducted from payments made

• Thereafter, 50% Travel Credit (12-month validity) OR 25% cash refund

• Priority waitlist status for similar future experiences

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0-59 Days Before Departure:

• All non-refundable cost deducted from payments made

• Thereafter, 25% Travel Credit (12-month validity)

• No rebooking priority or transfer options

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4.2 During travel experience:

• No refund on any customer changes to the itinerary

• Bad weather alternatives are available at similar value to the itinerary

• Activities added to the itinerary need to be paid by the customer

• Any consumption over and above the itinerary need to be covered by the customer

• Tips, personal purchases and laundry are not included in the package price

• No refund due to early departure

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5. Special Circumstances Protocol

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5.1 Medical Emergency Provisions:

• Physician-documented medical emergencies qualify for enhanced credits

• All non-refundable cost deducted from payments made

• Thereafter, 85% Travel Credit with 12-month validity

• One-time date transfer option within 12 months

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5.2 Force Majeure Events:

• Natural disasters, political instability, or government travel restrictions

• All non-refundable cost deducted from payments made

• Thereafter, 100% Travel Credit with 12-month validity

• No administrative fees applied

• Priority rebooking when conditions normalise

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5.3 Family Emergency Exceptions:

• Death or critical illness of immediate family member

• All non-refundable cost deducted from payments made

• Thereafter, 85% Travel Credit with 12-month validity

• Documentation required within 30 days

• One complimentary itinerary consultation for rebooking

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6. Terms & Conditions

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6.1 Booking Requirements

• All travellers must be 18+ or accompanied by legal guardian

• Valid passport required with 6+ months remaining validity

• Travel insurance mandatory (minimum $100,000 medical coverage)

• Health and dietary restrictions disclosed during consultation

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6.2 Payment Terms

• All payments processed via secure ACH or wire transfer

• Credit card payments subject to 3.5% processing fee

• International payments may incur additional banking fees

• Payment schedule modifications require written approval

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6.3 Modification Policy

Itinerary Changes:

• Modifications 60-89 days prior: CHF 500 administrative fee + cost differential

• Modifications 30-59 days prior: CHF 1,000 administrative fee + cost differential

• Modifications within 30 days: CHF 1,500 administrative fee + cost differential (Subject to vendor availability)

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Traveller Changes:

• Name changes permitted 60+ days prior (CHF 250 fee)

• Additional travellers subject to accommodation and activity availability

• Traveller reductions follow standard cancellation policy

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Weather-Related Flexibility Policy:

• If weather conditions make planned activities unsafe or impossible for more than 50% of a day's programme, we will provide alternative indoor cultural, culinary or wellness experiences of equivalent value

• No refunds for weather-related activity modifications

• Our Experience Host will work to reschedule activities within the programme dates where possible

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6.4 Liability & Protection

Revamont Responsibilities:

• Coordination of all confirmed services and experiences

• 24/7 emergency support during travel period

• Quality assurance of all vetted vendors and partners

• Transparent communication regarding any service disruptions

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Traveller Responsibilities:

• Adherence to payment schedule and communication requirements

• Compliance with destination health and safety protocols

• Respectful engagement with local communities and customs

• Immediate notification of any travel disruptions or emergencies

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Dispute Resolution

• All disputes subject to mediation before legal proceedings

• Governing law: Zug, Switzerland jurisdiction

• Maximum liability limited to total trip investment paid

• Resolution timeframe: 60 days from initial dispute filing

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7. Document Hierarchy Clause

This document is governed by and should be read in conjunction with our complete Terms & Conditions. Order of Precedence: In the event of any conflict between documents, the following order applies: (1) Terms & Conditions, (2) Booking & Cancellation Policy, (3) Privacy Policy. However, for all data protection matters, the Privacy Policy takes precedence.

 

Revamont™ AG - Experiences worth sharing

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