1. Company Information

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Revamont AG
Bahnhofstrasse 21
6300 Zug, Switzerland

Email: privacy@revamont.com​

Phone: +41 79 239 89 98

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2. Definitions​

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• "Company," "We," "Us," "Our": Revamont AG

• "Client," "You," "Your": The person(s) booking and participating in our experiences

• "Experience": Any travel program, tour, or service provided by Revamont

• "Group": The participants traveling together (typically 4-10 persons, ideally 6)

• “Experience Host": The dedicated Revamont representative assigned to your group

• "Force Majeure": Events beyond our reasonable control including but not limited to natural

disasters, war, terrorism, government actions, epidemic, or extreme weather conditions

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3. Booking, Cancellation and Payment Terms​​

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3.1 Booking Process​

Phase 1: Initial Consultation (180+ days)​

Discovery Call (Complimentary 30-45 minutes)

• Travel vision assessment and destination exploration

• Budget framework discussion and expectation alignment

• Travel style preferences and special requirements review

• Preliminary itinerary concepts and timeline establishment

• Introduction to Revamont's bespoke travel philosophy

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Post-Consultation Deliverables (within 72 hours):

• Customised travel proposal with high-level itinerary outline

• Investment breakdown and payment schedule

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Phase 2: Design & Commitment (90-179 days)

Design Phase

• Detailed itinerary development with daily activities

• Accommodation curation and dining reservations

• Transportation coordination and special access arrangements

• Final investment confirmation and contract preparation

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Commitment Requirements:

• Signed travel agreement and terms acceptance

• Initial deposit payment (50% of total investment), minimum 120 days before departure

• Completed traveller information forms

• Travel insurance procurement confirmation

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Phase 3: Refinement & Preparation (60-89 days)​

Confirmation and final adjustments

• Progress payment (30% of total investment), minimum 90 days before departure

• Final activity confirmations and timing adjustments

• Special dietary requirements and accessibility arrangements

• Cultural briefings and travel preparation consultations

• Emergency contact establishment and communication protocols

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Phase 4: Final Preparation (0-59 days)​

• Final payment (20% of total investment), minimum 30 days before departure

• Dedicated Experience Host contacts

• Emergency response protocols

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3.2 Payment Schedule​

Initial Consultation Deposit: CHF 500

• Applied toward final investment upon booking confirmation

• Non-refundable commitment to design process

• Includes preliminary research and proposal development

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Primary Payment Milestones:

• 50% Deposit: Due upon contract signing (minimum 120 days before departure)

• 30% Progress Payment: Due 90 days before departure

• 20% Final Payment: Due 30 days before departure

• Payment confirmation to be sent to Revamont

• All payments processed via secure ACH or wire transfer" with 3.5% credit card fee

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3.3 Cancellation Policy​

Cancellation Timeline & Consequences

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180+ Days Before Departure:

• Option to transfer booking to alternate dates within 12 months

• Forfeiture of CHF 500 consultation deposit

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90-179 Days Before Departure:

• All non-refundable cost deducted from payments made

• Thereafter, 85% Travel Credit (12-month validity) OR 75% cash refund

• No date transfer options

• Consultation deposit forfeited

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60-89 Days Before Departure:

• All non-refundable cost deducted from payments made

• Thereafter, 50% Travel Credit (12-month validity) OR 25% cash refund

• Priority waitlist status for similar future experiences

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0-59 Days Before Departure:

• All non-refundable cost deducted from payments made

• Thereafter, 25% Travel Credit (12-month validity)

• No rebooking priority or transfer options

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During travel experience:

• No refund on any customer changes to the itinerary

• Bad weather alternatives are available at similar value to the itinerary

• Activities added to the itinerary need to be paid by the customer

• Any consumption over and above the itinerary need to be covered by the customer

• Tips, personal purchases and laundry are not included in the package price

• No refund due to early departure

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3.4 Special Circumstances Protocol​

Medical Emergency Provisions:

• Physician-documented medical emergencies qualify for enhanced credits

• All non-refundable cost deducted from payments made

• Thereafter, 85% Travel Credit with 12-month validity

• One-time date transfer option within 12 months

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Force Majeure Events:

• Natural disasters, political instability, or government travel restrictions

• All non-refundable cost deducted from payments made

• Thereafter, 100% Travel Credit with 12-month validity

• No administrative fees applied

• Priority rebooking when conditions normalise

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Family Emergency Exceptions:

• Death or critical illness of immediate family member

• All non-refundable cost deducted from payments made

• Thereafter, 85% Travel Credit with 12-month validity

• Documentation required within 30 days

• One complimentary itinerary consultation for rebooking

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Modification Policy

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Itinerary Changes:

• Modifications 60-89 days prior: CHF 500 administrative fee + cost differential

• Modifications 30-59 days prior: CHF 1,000 administrative fee + cost differential

• Modifications within 30 days: CHF 1,500 administrative fee + cost differential (Subject to vendor availability)

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Traveller Changes:

• Name changes permitted 60+ days prior (CHF 250 fee)

• Additional travellers subject to accommodation and activity availability

• Traveller reductions follow standard cancellation policy

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Weather-Related Flexibility Policy:

• If weather conditions make planned activities unsafe or impossible for more than 50% of a day's programme, we will provide alternative indoor cultural, culinary or wellness experiences of equivalent value

• No refunds for weather-related activity modifications

• Our Experience Host will work to reschedule activities within the programme dates where possible

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4. Travel Insurance Requirement

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4.1 Mandatory Coverage​

All clients must obtain comprehensive travel insurance covering:

• Trip cancellation and interruption

• Medical emergencies and evacuation, for high risk activities such as climbing, adventure sports and outdoor activities (minimum $100,000 medical coverage)

• Personal liability

• Baggage and personal effects

 

Note: Proof of insurance must be provided at time of contract signing.

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4.2 Recommended Coverage​

• Weather-related trip disruption

• Pre-existing medical condition coverage

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5. Health, Safety, and Participation Requirements

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5.1 Health Requirements​

• Clients must be in good physical condition suitable for planned activities

• All travellers must be 18+ or accompanied by legal guardian

• Minimum age requirements apply to certain activities

• Medical clearance may be required for adventure activities

• Valid passport required with 6+ months remaining validity

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5.2 Safety Standards​

• All activities are conducted by certified, professional guides

• Safety equipment is provided and must be used as directed

• Clients must follow all safety instructions and guidelines

• Alcohol consumption guidelines apply during active pursuits

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5.3 Assumption of Risk​

Adventure activities carry inherent risks. Clients acknowledge and assume these risks by participating in our experiences. Clients hold Revamont AG harmless.

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6. Accommodation and Services

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6.1 Accommodation Standards​

• 5-star properties throughout all experiences or as described in the itinerary & quotation

• Room types as specified in the itinerary (typically deluxe with optimal views)

• Special accommodation requests subject to availability and additional costs

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6.2 Dietary Requirements​

• Special dietary needs must be communicated at booking

• We accommodate most dietary restrictions with advance notice

• Additional costs may apply for specialised dietary requirements

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7. Transportation

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7.1 Local Transportation​

• All local transfers included in premium vehicles as defined in the itinerary

• Professional, registered drivers throughout the experience

• Vehicle standards: Mercedes Van or equivalent luxury vehicles

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7.2 International Transportation​

• International flights not included unless specifically stated

• Flight booking assistance available through our customer service

• Travel document requirements and visas are the client's responsibility

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8. Modification Policy

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Details laid out in document “Booking Process & Cancellation Policy

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9. Liability and Limitations

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9.1 Company Liability​

Our liability is limited to the direct cost of the experience. We are not liable for:

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• Acts or omissions of third-party suppliers

• Force Majeure events

• Personal injury or property damage during activities

• Indirect, consequential, or punitive damages

• Delays or changes to itineraries due to circumstances beyond our control

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9.2 Maximum Liability

Our total liability shall not exceed the total cost paid for the experience

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9.3 Third-Party Suppliers

We act as intermediaries for accommodation, dining, activities, and transportation. Separate terms and conditions of our suppliers may apply.

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10. Force Majeure

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We are not liable for failure to perform due to events beyond our reasonable control including:

• Natural disasters, extreme weather, or "Acts of God"

• War, terrorism, civil unrest, or government actions

• Epidemic, pandemic, or health emergencies

• Labor strikes or transportation disruptions

• Supplier bankruptcy or cessation of operations

In Force Majeure situations:

• All non-refundable cost deducted from payments made

• Thereafter, 100% Travel Credit with 12-month validity

• No administrative fees applied

• Priority rebooking when conditions normalise

• Travel insurance claims should be pursued by clients

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11. Intellectual Property and Privacy

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You have comprehensive rights regarding your personal data. We are committed to honouring these

rights promptly and completely. Your data will only be used to ensure service delivery or legal compliance

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11.1 Rights Under Swiss FADP and EU GDPR​

Right to Access:

• Request copies of all personal data we hold about you

• Receive information about how your data is processed

• Free of charge for reasonable requests

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Right to Rectification:

• Correct inaccurate or incomplete information

• Update your personal details at any time

• No fee for corrections

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Right to Erasure (“Right to be Forgotten”):

• Request deletion of your personal data

• Subject to legal limitations (e.g., financial records we must retain by law)

• We will inform you if deletion is not possible and explain why

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Right to Restriction:

• Limit how we process your data while we verify accuracy

• Restrict processing if you contest lawfulness

• Mark data for restricted processing rather than deletion

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Right to Data Portability:

• Receive your data in a structured, machine-readable format (JSON or CSV)

• Transmit your data to another service provider

• Free of charge

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Right to Object:

• Object to processing based on legitimate interests

• Object to marketing communications

• Object to automated decision-making (we don’t use automated decisions for travel planning)

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Right to Withdraw Consent:

• Withdraw previously given consent at any time

• Does not effect lawfulness of processing before withdrawal

• Takes effect immediately upon receipt

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Right to Lodge a Complaint:

• File a complaint with supervisory authorities if dissatisfied with our response

• Switzerland: Federal Data Protection and Information Commissioner (FDPIC) – www.edoeb.admin.ch

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11.2 Additional Rights for Asian Jurisdictions​

Depending on your location, you may have additional rights under:

• Singapore Personal Data Protection Act (PDPA)

• Japan Act on the Protection of Personal Information (APPI)

• Hong Kong Personal Data (Privacy) Ordinance

• Other applicable national laws

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Please contact us to discuss rights specific to your jurisdiction.

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11.3 How to Exercise Your Rights​

Contact Methods:

• Email: privacy@revamont.com

• Written request: Revamont AG, Bahnhofstrasse 21, 6300 Zug, Switzerland

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Our Response Process:

• Acknowledgment within 5 business days

• Full response within 30 days (GDPR requirement)

• Free of charge for reasonable requests

• Identity verification required for security (copy of ID or passport)

• Clear explanation if request cannot be fully honoured

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Complex Requests:

• Extension of up to 60 additional days for complex requests

• Regular updates on progress for lengthy requests

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11.4 Data Retention

For complete data retention policy, see our Privacy Policy available at www.revamont.com or by request

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11.5 Privacy Policy

For complete data protection information, see our Privacy Policy available at www.revamont.com or by request

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12. Dispute Resolution

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12.1 Governing Law​

These terms are governed by Swiss law.

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12.2 Jurisdiction​

Disputes shall be resolved in Swiss courts with jurisdiction in Zug, Switzerland.

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12.3 Alternative Dispute Resolution​

Before pursuing legal action, parties agree to attempt mediation through the Swiss Chamber of Commerce

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13. General Provisions

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13.1 Updates and Notification​

We may update these Terms & Conditions from time to time to reflect:

• Changes in legal requirements

• New services or business practices

• Enhanced privacy protections

• Feedback from clients and regulators

• Technological developments

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Significant changes notification: Direct email to all active clients and prominent website notice for 30 days

Minor changes notification: Updated “Last Updated” date and website posting.

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13.2 Review Schedule​

We review this Privacy Policy:

• Annually (minimum)

• After significant legal or regulatory changes

• When introducing new services

• In response to client feedback

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13.3 Severability

If any provision is deemed invalid, the remaining terms remain in full effect.

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13.4 Entire Agreement

These terms, along with the specific experience contract, and booking process & cancellation policy, constitute the entire agreement between parties.

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13.5 Communication

• Official communications in English

• Contract language takes precedence over marketing materials

• All notices must be in writing

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14. Special Conditions for Revamont Experiences

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14.1 Small Group Philosophy​

• Experiences designed for intimate groups (4-10 participants)

• Group dynamics are essential to the experience quality

• Disruptive behaviour may result in removal from the experience without refund

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14.2 Authenticity Commitment

• Local partnerships prioritised to honour destinations

• Sustainable tourism practices implemented

• Cultural sensitivity required from all participants

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14.3 Experience Host Service Standards​

• Support during planned activities

• Dedicated experience host per group on multi destination tours

• Emergency response protocols in place

• Language support for medical, travel, or official situations

• 24/7 emergency support during travel period

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15. Document Hierarchy Clause​

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Order of Precedence: In the event of any conflict between documents, the following order applies: (1)

Terms & Conditions, (2) Booking & Cancellation Policy, (3) Privacy Policy. However, for all data protection

matters, the Privacy Policy takes precedence.

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16. Contact Information

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For questions about these terms or your experience:

General Inquiries: enquiry@revamont.com

Booking Support: reservations@revamont.com

Emergency (During Experience): Experience Host contact will be provided before tour starts

 

By booking an experience with Revamont, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

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